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FAQ

Frequently Asked Questions

 
 

WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order typeProduction TimeStandard Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST? 

PLEASE NOTE The shipping price FOR PRINTS is calculated based on the actual weight coefficient of each item. These are average examples are for illustration only, actual shipping costs may vary.

Cart WeightGround ShippingExpedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

FOR ORIGINALS & LIMITED EDITIONS At this time we are only able to fulfill orders to the continuous 48 states. We are working to establish shipping for international orders. Shipping price FOR ORIGINALS is based upon the value of your cart. All orders will be shipped within 2 to 4 business days from the time we receive the order. Tracking and insurance are included. An order delayed in transit will not be considered lost. Should an order be lost in transit, we will begin the recovery process with the shipping company and issue a refund for the order. Tariffs, customs fees, and /or local taxes due on international shipping will be the responsibility of the receiver not Patricia Raible Artmaker. 

WHEN WILL I RECEIVE MY ORDER? 

FOR ART PRINTS: We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

FOR ORIGINALS AND LIMITED EDITIONS: Allow 5-9 business days from the time your order is shipped. The tracking information issued at the time of shipment will be  a more acurate indication of time of arrival. Late shipments are not considered lost until the shipping company agrees. Holiday shipments (most of December) will take longer.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Not at this time. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. Contact us at psraible@gmail.com and we will help you get your order safely to your destination. Additional charges will apply.

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WHAT IS YOUR POLICY ON REFUNDS / EXCHANGES / REPLACEMENTS?

FOR PRINTS: We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact psraible@gmail.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

FOR ORIGINALS AND LIMITED EDITIONS: Please notify us at psraible@gmail.com within 7 days after receiving you order if you have changed your mind and would like to return it. Once your order is received in original packaging and in original condition we will issue a refund minus the cost of shipping and a 15% restocking fee.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production or has been shipped you can cancel it. Please contact psraible@gmail.com as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email psraible@gmail.com. Returns must be shipped in the original packaging and must be received in orignal condition.

WHO TO CONTACT? 

You can reach out at any time by email at psraible@gmail.com  

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HOW CAN I KEEP UP WITH YOUR NEW WORK?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter [insert link to newsletter sign up] !

You can also follow us on our social media pages as we are constantly posting about new work!

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Original Art Original art may be returned within seven days if returned in original condition and in original packaging. Email us at psraible@gmail.com and we will send you a return shipping label. Insurance will be included in the return shipping. The cost of the return will be deducted from your refund as well as a 15% restocking fee. Art Prints We do not provide a refund based on customer preference. We will provide a no charge replacement or refund for any quality issues, We may request the order be returned to us and if so we will provide a return shipping label. If a product is damaged in shipping we will provide a full refund or no charge replacement. Document package damage and product damage with photos. For a refund or replacement email us. at psraible@gmail.com.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All materials used in the production of my art are archival. This includes the inks, the mediums, the paints and the substrates.

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